Enovis Returns Policy

30-Day Change of Mind Returns

To be eligible for a credit, products must be returned:

  • Within 30 days of the invoice date
  • In their original, unused, and re-saleable condition
  • In the original packaging, placed inside a suitable shipping carton
  • With the Returns Authorisation (RA) issued by Enovis included with the return
  • Without any written markings, tape, labels, or tampering on the original packaging
  • With all accessories included in the original box

Please note: Enovis is not responsible for covering the cost of return shipping for change-of-mind purchases or incorrect purchases made by the customer.

Return Conditions

Please note the following conditions apply to all returns:

  • Enovis will not accept responsibility for unsolicited returns. All returned goods must be unused and in their original condition and packaging.
  • All goods must be returned at the purchaser's expense, with the Returns Authorisation (RA) number clearly referenced on the shipping label.
  • Enovis is not responsible for refunds or credits for goods lost in transit during the return process. We recommend using a reliable, trackable shipping service.
  • We reserve the right to deduct costs from any credit issued if parts, accessories, or components are missing from the returned product.
  • Please retain tracking information for all items shipped back to Enovis.
  • A credit will be issued to your account once the returned goods have been received and assessed by our warehouse team.
  • Enovis is under no obligation to accept the return of products that:
    • Have been discontinued
    • Were specially ordered
    • Were purchased as part of a promotional sale

Faulty, Damaged, or Incorrect Products

If you receive a faulty, damaged, or incorrect product:

  1. Complete the Returns Authorisation Form.
  2. Include clear photos of:
    • The product received
    • The packaging and condition in which it arrived
  3. Submit your claim within 7 business days of receiving your order.

Once the issue has been reviewed and approved by Enovis, you may be entitled to:

  • A replacement product
  • A credit
  • A refund

(subject to assessment and approval)



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